Privacy Policy

Effective Date: 17/04/2025

Gulf Insurance Group/Jordan, a duly registered public listed shareholding company in the Hashemite Kingdom of Jordan, holding national number (200001238) (“we”, “our”, “us”, “GIG/Jordan”), is dedicated to providing insurance services. We operate the website located at (https://www.gig.com.jo) and other products, services, and mobile applications that link to this Privacy Policy (“Privacy Policy”), including without limitation the GIG‑JORDAN application (collectively, the “Site(s)”, “Website(s)”, “Sales Channels”, and/or “App(s)”, unless otherwise specified). Users of the Sites and/or our customers of our Sales Channels/purchasers of Insurance Policies are referred to below as “Users”, “Customer(s)”, “you”, “your”, or “yours”, as the case may be.

This Privacy Policy shall be read in conjunction with the Terms and Conditions and any applicable policies and procedures set by GIG/Jordan. By accessing or using any of the Sites or Services, you agree to this Policy, as well as the Terms and Conditions and any other terms, agreements, declarations of rights, consent forms, or policies referred to herein, as applicable. Please do not use the Sites or Services if you do not agree with this Privacy Policy or any of the documents referenced herein.

When visiting or using any of the Sites or Services, or any website or mobile application that references or links to this Privacy Policy, your information will be processed by us for the purposes stated below and in accordance with the Terms and Conditions, where applicable and legally permissible.

We Appreciate Your Privacy

 

Your privacy and personal information are very important to us at GIG–Jordan. We handle all your personal information with the utmost confidentiality and in a manner that protects its privacy.

What is the purpose of this Privacy Policy?

 

This Privacy Policy describes how we collect and disclose personal information through our Website(s) and/or Application(s), as well as through any other websites, mobile applications, or services that link to this Privacy Policy. In this Privacy Policy, we refer to “personal information” and/or “personal data” as information that, on its own or in combination with other data, may identify you.

The personal information we receive or obtain through your use of the Services may be subject to different laws. Please contact us if your jurisdiction requires different policies than those mentioned herein.

What information do we collect and how is it used?

 

We may collect the following types of information about you, including but not limited to:

 

Personal Information

 

Such as your name, age, date of birth, email address, phone number, account information, employment details, biometric data, medical history, claims data, and other identifiers you provide through our Website(s) and/or Application(s).

 

Account/Order Information

 

You may be required to register or submit an order. We may collect your username, password, contact details, and other personal information for identification, communication, and service operation.

 

Forms

 

When using our Website(s) and/or Application(s), you may be required to fill out forms containing personal and sensitive information (e.g., diagnosis, treatment, health insurance details).

 

Surveys

 

Optional surveys may be presented to evaluate your experience.

 

Correspondence

 

We collect information from communications including emails, live chat, phone calls, video calls, and postal mail.

 

Technical & Usage Information

 

We collect data such as device type, browser, device ID, IP address, referring URLs, and site navigation to improve our services.

 

Cookies

 

Cookies help improve your experience, save preferences, and personalize content. More details about specific cookies are provided later in this Policy.

To whom do we disclose your information?

 

We do not share, rent, sell, or disclose your personal information unless:

 

  • Required to fulfill Insurance Services
  • Required by law
  • To coordinate with insurers, reinsurers, or service providers
  • To prevent fraud
  • To resolve disputes or inquiries
  • For legitimate business operations
  • To comply with legal or regulatory requests
  • For anonymized statistical or research purposes
  • During a merger, acquisition, or sale
  • To law enforcement when necessary
  • To service providers acting on our behalf

Your information may be transferred outside Jordan. By using our Sites, you consent to such transfer.

Security Measures

 

We encrypt your data and take measures to prevent unauthorized access. However, no method of transmission or storage is 100% secure.

How can you correct or update your information?

 

You may update your data through your account, by contacting us, or by submitting a privacy request. We may retain data for operational, legal, or dispute‑related requirements.

Third‑Party Websites

 

We are not responsible for the privacy practices or content of sites linked from our Website(s) or Application(s).

Changes to this Privacy Policy

 

We may modify or remove any part of this Policy at any time. Updates become effective upon posting. Continued use signifies acceptance.

Children and Users Lacking Legal Capacity

 

We do not knowingly collect personal information from individuals under 18 or lacking legal capacity, except through guardians.

Governing Law

 

This Privacy Policy is governed by the laws of the Hashemite Kingdom of Jordan. Disputes fall under the jurisdiction of the Amman Court (Palace of Justice).

Information about Particular Services

 

Please note that the descriptions below concerning particular services may (but not necessarily) apply to all services, sites, or mobile applications provided by GIG/Jordan.

Data Retention

 

Personal information is retained only as long as necessary or as required by law and internal policies.

Mandatory Data for Service Delivery

 

All personal information required by law must be provided to enable service delivery. Optional data will be clearly marked.

Your Personal Data Rights

 

Depending on applicable laws, you may have rights to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict or object to processing
  • Request data portability

Requests must be submitted through the channels listed under “Contact Us”.

Legal Basis for Processing

 

We may process your data based on:

  • Consent
  • Contractual necessity
  • Legal obligation
  • Public interest
  • Legitimate interest

How to Exercise Your Rights

 

Requests must be “verifiable” and may require identity confirmation. Requests from minors require guardian approval.

Contact Us

 

📧 Email: [email protected]
📞 Phone: 06 5609888